We asked, you said, we did

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Below you can read about how we are using the results from consultations to help inform decisions.


Below you can read about how we are using the results from consultations to help inform decisions.

  • Business Rates Revaluation Support – a new discretionary rate relief scheme

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    over 2 years ago

    For more information on the consultation please click here.

    We asked

    We asked you for your views on the draft scheme and whether you felt that the criteria in the relief were correct.

    You said:

    Most responses were supportive recognising that there needed to be exclusions. There was some criticism that the Healthier catering Commitment requirement was prohibitive, and not in the spirit of the funding grant. The council was asked to commit to supporting small and micro businesses, and to distribute the funds as quickly as possible to alleviate any hardship. 14 comments related to the list of...

    For more information on the consultation please click here.

    We asked

    We asked you for your views on the draft scheme and whether you felt that the criteria in the relief were correct.

    You said:

    Most responses were supportive recognising that there needed to be exclusions. There was some criticism that the Healthier catering Commitment requirement was prohibitive, and not in the spirit of the funding grant. The council was asked to commit to supporting small and micro businesses, and to distribute the funds as quickly as possible to alleviate any hardship. 14 comments related to the list of business types that are being supported, and whilst not on the exclusion list did not know how they would benefit – such as Sports clubs, pharmacies, dental, podiatry, education, healthcare, workshops for artisans; 7 comments were made which were statements relating to business rates generally (charities, liability, high cost, Brexit) and not subject to the consultation matter;

    We did:

    The responses received were used to amend the qualifying criteria, but the % awards remained unchanged. The list of properties included were removed, and only excluded categories were left in the scheme – this made it much clearer. A restriction to the number of properties, was changed from 3 or more to be changed to 4 or more. Where there are arrears outstanding, that this be simplified to ‘ratepayers who are in arrears and have not made an arrangement for payment with the council. Financial modelling the awards has resulted in some ratepayers receiving less than £2 per annum. It is proposed that where the award is less than £50 that the award be rounded up to £50. This added less than £3000 to the overall forecast award. Clarification of how any underspend will be allocated to businesses in revaluation hardship is also included.

    That the condition of meeting the Healthier Catering Commitment, remains in the policy, but that we have softened the requirement such that the relevant establishments demonstrate that they are working towards the accreditation. The final scheme is published on the council’s website at https://www.barnet.gov.uk/citizen-home/business/business-rates/revaluation-support-scheme.html


  • Air Quality Action Plan 2017-2021

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    over 2 years ago

    For more information about this consultation please click here.

    We asked

    We asked residents for their views on the Council’s Draft Air Quality Action Plan 2017-2022

    You said

    We received 73 responses to the consultation.

    80% of respondents said that they felt poor air quality is an issue in Barnet to a great extent. The most common themes were concerns about air quality affecting heath, the sheer volume of traffic on Barnet’s roads, congestion, the lack of cycling infrastructure, and the general unpleasantness of walking due to traffic fumes.

    Most respondents (over 85%) agreed with the air pollution sources...

    For more information about this consultation please click here.

    We asked

    We asked residents for their views on the Council’s Draft Air Quality Action Plan 2017-2022

    You said

    We received 73 responses to the consultation.

    80% of respondents said that they felt poor air quality is an issue in Barnet to a great extent. The most common themes were concerns about air quality affecting heath, the sheer volume of traffic on Barnet’s roads, congestion, the lack of cycling infrastructure, and the general unpleasantness of walking due to traffic fumes.

    Most respondents (over 85%) agreed with the air pollution sources that the action plan will focus on, and over 70% felt that the plan was easy to understand. With respects to the proposed actions to improve air quality, there was strong support, particularly for increased green barriers and trees, anti-idling projects and work with schools on travel planning. The action with most disagreement was introducing 20mph speed limits close to schools as a measure to improve air quality where 11% of respondents strongly disagreed.

    We asked residents for their own suggestions and ideas on improving air quality. Many respondents said there were simply too many vehicles on the roads and that cycling, walking and public transport needs to be incentivised. Many respondents cited the extra traffic generated by increased housing being built in the Borough as a key concern. Idling vehicles, particularly outside schools was also a strong theme.

    Ideas included segregated cycle routes for commuters and advanced stop lines for cyclists at junctions; better maintenance of walking paths; tackling the school run; banning bonfires entirely in residential areas; closing off local “rat-runs”; education campaign to move to cleaner more efficient boilers in the home; limiting the use of wood-burning stoves; educational campaigns to get people to reduce their reliance on the private car.

    We did

    All of the proposed actions will go forward to the new air quality action plan 2017-2022. We will focus more strongly on the actions promoting sustainable transport as a result of the consultation exercise. We will consider the other new ideas including actions around wood-burning stoves, bonfires, better cycling infrastructure and promotion of efficient boilers through the air quality steering group process.


  • Delivering for Barnet Architecture Awards 2017 - People's Choice Award

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    over 2 years ago

    For more information about this consultation please click here.

    We Asked

    We asked residents to cast their vote for the People’s Choice Awards as part of the Delivering for Barnet Architecture Awards 2017.

    You Said

    We received 1,184 responses to an online survey, which was available on the Engage Barnet webpage. A list of shortlisted projects was presented for public voting, along with images of the shortlisted projects and a short description.

    You can find out more about the shortlisted projects here.

    We Did

    We awarded the People’s Choice Award to the winner on Tuesday 21st November at...

    For more information about this consultation please click here.

    We Asked

    We asked residents to cast their vote for the People’s Choice Awards as part of the Delivering for Barnet Architecture Awards 2017.

    You Said

    We received 1,184 responses to an online survey, which was available on the Engage Barnet webpage. A list of shortlisted projects was presented for public voting, along with images of the shortlisted projects and a short description.

    You can find out more about the shortlisted projects here.

    We Did

    We awarded the People’s Choice Award to the winner on Tuesday 21st November at an award ceremony held at Middlesex University in Hendon. In the ceremony we emphasised the importance of the People’s Choice Award as a way to engage and start a positive conversation about design and the public’s preferences.

  • Draft Community Asset Strategy

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    over 2 years ago

    For more information about this consultation please click here.

    We Asked

    For feedback on proposals for the future of the Council’s buildings and land used by community groups, also known as community assets. The proposals recognised the need to balance the value to the community provided through the community estate against potential financial returns that could be achieved.

    You Said

    We received 18 responses to an on line survey, of which about 60% were supportive of our proposals. We held a series of workshops with community groups, from which several issues emerged which have been...

    For more information about this consultation please click here.

    We Asked

    For feedback on proposals for the future of the Council’s buildings and land used by community groups, also known as community assets. The proposals recognised the need to balance the value to the community provided through the community estate against potential financial returns that could be achieved.

    You Said

    We received 18 responses to an on line survey, of which about 60% were supportive of our proposals. We held a series of workshops with community groups, from which several issues emerged which have been addressed in a revised Community Asset Strategy. You can access this here.

    We Did

    We produced a revised draft Community Asset Strategy to take account of the responses we received to our consultation. Further consultation will take place with groups currently occupying community assets over the summer to inform a detailed implementation plan.


  • Barnet Home Meals Service

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    over 2 years ago

    For more information about this consultation please click here.

    We Asked

    Residents for their comments on our proposal to no longer provide a home meals delivery service from April 2016 and we asked for suggestions on how else we can support people to get a meal in Barnet.

    You Said

    Residents raised a number of concerns about the impact on people as a result of ceasing the service including:

    · Concern for vulnerable people, for example people with dementia and health related issues, increase in costs of other services including home care and health services ; loss of social...

    For more information about this consultation please click here.

    We Asked

    Residents for their comments on our proposal to no longer provide a home meals delivery service from April 2016 and we asked for suggestions on how else we can support people to get a meal in Barnet.

    You Said

    Residents raised a number of concerns about the impact on people as a result of ceasing the service including:

    · Concern for vulnerable people, for example people with dementia and health related issues, increase in costs of other services including home care and health services ; loss of social contact; concern about financial implications e.g. paying more for meals;

    · Suggestions for alternative ways of supporting people included continuation of the service, encourage and promote other initiatives voluntary sector organisations to provide services and cutting staff salaries.

    We Did

    Every resident receiving the home meals service has been visited in person for a full review of their needs and to talk through which other options would suit them best.

    Throughout January we have been contacting service users again and their carers where appropriate to discuss what options they wish to put in place. We will closely support individuals to put in place alternative options.

    We have also put together information about a range of services available in the local community and this information is available on our website. We will continue to update this information periodically.


  • Barnet's early years review - finding a better way to support children under five and their families

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    over 2 years ago
    For more information about this consultation please click here.

    We asked

    We asked you whether you agreed or disagreed with our vision for early years and proposed changes to both improve our early years services, and make the required savings. It also includes proposed specific changes to opening hours at a number of children's centres.

    You said

    As well as consulting with the Citizens' Panel we held a range of events with regular users of early years services and the questionnaire was made available on Barnet Online. A total of 623 residents from the Citizens' Panel took part in...

    For more information about this consultation please click here.

    We asked

    We asked you whether you agreed or disagreed with our vision for early years and proposed changes to both improve our early years services, and make the required savings. It also includes proposed specific changes to opening hours at a number of children's centres.

    You said

    As well as consulting with the Citizens' Panel we held a range of events with regular users of early years services and the questionnaire was made available on Barnet Online. A total of 623 residents from the Citizens' Panel took part in the consultation, contributing to the 1,160 residents who responded in total to the early years review consultation.

    We did

    Results were used to inform the business case, which outlined the following recommendations:
    1. To move to a locality model of delivery for children's centres.
    2. That all children's centres will be managed by the local authority.
    3. To continue to improve joint working between health visitors & local authority early years services.
    4. To reduce opening hours at Stonegrove, St Margaret's and Hampden Way children's centres but maintain sessional service delivery in each of the local areas.

  • Barnet's Future Library Service

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    over 2 years ago

    We asked

    We asked for your views on three potential options for how Barnet's library service could be provided in the future

    We did: The results of the consultation will inform the development of proposals which will be put into a report on the future shape of library provision in Barnet. The report will be considered by the Children, Education, Libraries and Safeguarding Committee in Autumn 2015.


    We asked

    We asked for your views on three potential options for how Barnet's library service could be provided in the future

    We did: The results of the consultation will inform the development of proposals which will be put into a report on the future shape of library provision in Barnet. The report will be considered by the Children, Education, Libraries and Safeguarding Committee in Autumn 2015.


  • The future delivery of Barnet's Education and Skills service

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    over 2 years ago
    For more information about this consultation please click here.

    We asked

    We asked residents to give us their views on potential options for the future delivery of the council's Education and Skills service. A separate consultation was conducted with schools as well as three parent focus groups. The resident survey asked for views on the proposed vision and aims for education in Barnet, on the services to be provided by any new model, on the evaluation criteria for assessing the options and on the four proposed models for providing the education support services.

    You said

    Of the 123...

    For more information about this consultation please click here.

    We asked

    We asked residents to give us their views on potential options for the future delivery of the council's Education and Skills service. A separate consultation was conducted with schools as well as three parent focus groups. The resident survey asked for views on the proposed vision and aims for education in Barnet, on the services to be provided by any new model, on the evaluation criteria for assessing the options and on the four proposed models for providing the education support services.

    You said

    Of the 123 responses received, the majority agreed with the proposed vision (92%) and aims (86%) for education in Barnet. The evaluation criteria of particular importance were the need to 'preserve or improve service delivery in key service areas' and be 'able to engage with and build trust with all key stakeholders'. The in-house model received the most support (75%) and residents felt it very important (58%) or important (22%) that schools were involved in the running of services.

    We did

    As a result of what you told us, the models were evaluated against the criteria within the survey and the resident preference for the in-house model is reflected in the scoring. Some key themes emerged as important to residents (e.g. the potential profit motive of a partner organisation and the role of schools in a new delivery model) and a response to each theme is detailed in the report to CELS committee on 12th January 2015. These themes will help inform and shape the next stage.
  • Adults and Communities Budget Consultation - Community Offer: our proposals to support residents to live independently at home

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    over 2 years ago

    We asked

    We asked what residents thought of our proposals for supporting people at home, including:

    • Increasing use of technology and equipment in the home, short-term enablement support, and support for family carers.
    • Increasing the use of Direct Payments so people can arrange their own support.
    • Looking at how someone's independence can be maximised when they have their Annual Review
    • Changing the way respite is provided to people who care for a friend or relative.

    You said

    You generally agreed with the proposal to look at new ways to...

    We asked

    We asked what residents thought of our proposals for supporting people at home, including:

    • Increasing use of technology and equipment in the home, short-term enablement support, and support for family carers.
    • Increasing the use of Direct Payments so people can arrange their own support.
    • Looking at how someone's independence can be maximised when they have their Annual Review
    • Changing the way respite is provided to people who care for a friend or relative.

    You said

    You generally agreed with the proposal to look at new ways to support people in their homes. However, you said it was important that individual circumstances be considered to avoid people feeling isolated. Community facilities should be accessible to all. You said that some people may need extra help to manage Direct Payments, and to understand how they can be used. You also said that where respite was concerned, the needs of the carer should be considered on an individual basis.

    We did

    We will take into account the concerns you raised when implementing the proposals, and we have a legal duty to assess people's needs on an individual basis.

    We will be re-establishing a Forum for Direct Payment Users and Carers to support them with using Direct Payments. We will also be looking into ways that we can improve accessibility to community facilities for all.

  • Consultation on changing the way we deliver and organise adult social care in Barnet

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    over 2 years ago

    We asked

    We asked for your views on our proposals for:

    A new way of delivering adult social care in Barnet that would help people to stay well, to recover quickly from illness or injury, and to draw upon the support that their family, friends and the local community can give them.

    A new way of organising our adult social care services to support the new way in which we want to deliver these services. In our proposal we short listed three potential options for how we organise the service:

    We asked

    We asked for your views on our proposals for:

    A new way of delivering adult social care in Barnet that would help people to stay well, to recover quickly from illness or injury, and to draw upon the support that their family, friends and the local community can give them.

    A new way of organising our adult social care services to support the new way in which we want to deliver these services. In our proposal we short listed three potential options for how we organise the service:

    • Option A - keeping the adult social care service within the council.
    • Option B - creating a shared service with one or more local NHS organisations.
    • Option C - establishing a public service mutual (an organisation that has left the public sector but continues to deliver public services).


    An online questionnaire was published on Engage Barnet together with a consultation document which provided detailed background information about the councillor’s budget setting process and the financial challenges the council faces. Paper copies and an easy read version of the consultation were made available on request. Three consultative events were also held with groups of stakeholders.

    You said

    A total of 72 questionnaires and responses were completed by the public, interested groups and statutory bodies. 45 stakeholders attended the consultative events.

    The majority of respondents supported the proposals for a new way of delivering adult social care in Barnet, including a strengths-based approach, use of hubs for assessments, and proposals for a collaborative approach with the community and voluntary sector. Most respondents also thought that extending the information and advice the council provides about access to adult social care support would be effective. However, only 42% of respondents thought that introducing new online services would be effective. Comments included concerns about online information not being suited to older people, those who have serious or long term sickness, those with learning disabilities and the visually impaired.

    In response to the proposals for a new way of organising our adult social care services, option A (keeping the service within the council) had the highest level of support in the public consultation, with 50% of respondents supporting it. 41% of respondents supported option B (a shared service with one or more local NHS organisations). Option C (a public service mutual) was the least popular of the short listed options - 63% of respondents said they were opposed to this option.

    We did

    The qualitative responses to our proposals for a new way of delivering adult social care identified important areas which we have taken into account when implementing the approaches, such as ensuring that home visits are still available for those who need them.

    Work to further develop assessment hubs, strengths-based practice and the mental health enablement pathway will include a co-design approach with staff and residents and take into account the consultation feedback. The work will also be coordinated with the Councillor’s Customer Access Strategy and Digital Inclusion Strategy, to ensure that everyone in the borough who is capable of being online is supported to get online and that there are special access arrangements in place for those who cannot use self-service.

    Because of the feedback from consultation, the risks and the minimal financial benefit, the Adults and Safeguarding Committee agreed that the public service mutual option would be no longer pursued as an alternative delivery model approach. A progress report on the development of the two remaining options was presented to the Adults and Safeguarding Committee in March 2017.