Consultation Hub

Welcome to Engage Barnet. This site will help you find and participate in consultations that interest you.  Recently updated consultations are displayed below; alternatively, search for consultations by keyword, postcode, interest etc.

You can also find out how we are using the results from consultations to inform decisions.

Featured: General Budget Consultation 2017/18

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We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We Asked

You can read about the The Residential Design SPD feedback here.

The Sustainable Design and Construction feedback:

We asked for your views on the refocused Sustainable Design and Construction SPD which captures changes on space standards as well as new standards that address accessibility, security, energy, noise, air quality and water conservation.

You Said

We received and considered 8 responses received from a mix of statutory stakeholders including the Historic England, Natural England, Mill Hill Neighbourhood Forum, developers, local residents and the Woodland Trust. Responses covered issues on biodiversity, flood risk, air quality, space standards, energy standards in new buildings, noise and other issues unrelated to the SPD.

We Did

At the Policy and Resources meeting on 5 October 2016 it was agreed to adopt the Sustainable Design and Construction SPD. We responded to some of the issues raised including noise, air quality and space standards. Full detail of the council's response to the consultation responses can be found at Appendix 1 to the committee report.

 

We Asked

We asked your views on a proposal to amend the special guardianship allowance rates and align Barnet’s offering to the recommended minimum established by the Department for Education. This proposal would impact both existing and new special guardianship allowances. 

You Said

During the consultation period, we received approximately 52 responses, predominantly from Barnet special guardians and family members which reflected a negative view to the proposal. While each individual’s circumstances are different, there were some common comments and questions raised on the sufficiency and determination of current financial support.

We Did

We contacted you to clarify the council’s position on some key issues you raised such as the sufficiency of the support to meet the child’s needs, the role of the Court, and the requirement for annual financial reviews. The council is currently considering the feedback and will present a final proposal to the Children, Education, Libraries, and Safeguarding Committee in November 2017. 

We Asked

We asked residents, traders and local businesses for their views on:

  • their experiences of contacting the council through the face to face contact centres at Burnt Oak and Barnet House, through the telephone system, or via the website
  • their experiences of interacting with the revenues and benefits service
  • suggestions for how these services might change to meet the changing needs of residents.

You Said

Residents expressed concerns about contacting the council, about delays in dealing with council tax refunds and about the approach to validating single person discounts.  One resident raised concerns about how the council manages the contract, along with specific queries about call answering times and the delivery of various contractual commitments.

We Did

The attached report to the Performance and Contract Management Committee on 15th November 2016 sets out proposals for improving the services that are delivered under the contract, including proposals to improve response times in Revenues and Benefits. The council continues to monitor Interactive Voice Recognition systems, to ensure that they operate effectively.  The report also sets out proposals to update the list of contract commitments and strengthen the monitoring of their delivery, along with other changes to further improve performance monitoring and reporting.