Home-Start Barnet - Health Coaches consultation

We asked

We asked your views on our Health Coaching Programme, delivered by Home-Start using their coordinators and volunteers. 49 questionnaires were completed in 2022, and included a combination of online and face-to-face questionnaire completion. We also consulted staff and stakeholders involved in delivering the service as part of this consultation.

We asked service users:

how much you have engaged with the services offered as part of the Health Coaches Programme
about the quality of service that you received
what you valued about the service and what you think the service should do to improve and develop.
what public health issues residents are concerned about
whether staff and stakeholders understand the needs of service users, or residents.

You said

100% said you would be very likely or likely to recommend a health coach to your family or friends
64% would prefer face to face or home visit from their coordinator or volunteer.
service users most value: Face-to-face contact (54%); Listening to worries and concerns (54%); Ability to contact them as necessary (42%).

We did

we will continue to offer face-to-face support for those that prefer this
we will ensure staff and volunteers receive adequate training about the range of support available to families, so that they can signpost
we will promote the service to organisations that refer to Home-Start, ensuring they are fully aware of the range of support on offer
we will consider a targeted recruitment campaign, focused on equality, diversity, and inclusion, to recruit volunteers from a range of backgrounds, especially those that speak multiple languages
we will spotlight mental health in training, development, and activities since this has worsened as a result of the Coronavirus pandemic
we will make families with young children aware of the scales available in Children’s Centres, after explaining the importance of monitoring their baby’s weight.