Home-Start Barnet - Health Coaches consultation

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This consultation has now closed.

Overview

Home-Start Barnet is part of the council's Healthy Child Programme which offers every family a programme of developmental reviews and information and guidance to support parenting and healthy choices – services that children and families need to receive if they are to achieve optimum health and wellbeing. We recognise how important the first years of life are in laying down the foundations of future health and wellbeing, and we continuously trying to improve this service as a result.

As part of delivering the Healthy Child Programme, the council 's Public Health and Family Services commissions Home-Start Barnet to deliver

Overview

Home-Start Barnet is part of the council's Healthy Child Programme which offers every family a programme of developmental reviews and information and guidance to support parenting and healthy choices – services that children and families need to receive if they are to achieve optimum health and wellbeing. We recognise how important the first years of life are in laying down the foundations of future health and wellbeing, and we continuously trying to improve this service as a result.

As part of delivering the Healthy Child Programme, the council 's Public Health and Family Services commissions Home-Start Barnet to deliver Health Coaching services in the London borough of Barnet.

Health Coaches play an important role in contributing to the Healthy Child Programme (an early intervention and prevention public health programme) for all children aged 0-5. Further details can be found on the Government website

As the Health Coaching service is at the start of a renewed contract with Home-Start, we would like to ask families who use the service their experiences of the Health Coaching service and any suggestions for future service delivery. In particular, we want to know what users like and dislike about the Health Coaching service? How can we improve the service?

Health visitors, school nurses and family nurses are encouraging families who use the service to give their feedback by completing our online questionnaire. Health providers who refer families to Home Start Barnet are also being sent a a separate questionnaire so they can give their feedback on the service.


How to give your views if you have not received a questionnaire

  • Service user questionnaire

If you are family who use or have used the Health Coaching Service and have not received a questionnaire, you can also give us your views by completing the service user online questionnaire.

  • Staff and other stakeholders questionnaire

If you work in or with this Service, or refer to this Service, and have not received a questionnaire, you can also complete the staff and other stakeholders online questionnaire.

The questionnaires will only take ten minutes of your time.


For any further information or to request a paper questionnaire or another format, please email aidan.hunt@barnet.gov.uk or telephone 020 8359 6227.

Alternatively, you can email clare.slater-robins@barnet.gov.uk or telephone 020 8359 4943.

This consultation has now closed.

  • We asked, you said, we did

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    We asked

    We asked your views on our Health Coaching Programme, delivered by Home-Start using their coordinators and volunteers. 49 questionnaires were completed in 2022, and included a combination of online and face-to-face questionnaire completion. We also consulted staff and stakeholders involved in delivering the service as part of this consultation.

    We asked service users:

    • how much you have engaged with the services offered as part of the Health Coaches Programme
    • about the quality of service that you received
    • what you valued about the service and what you think the service should do to improve and develop.
    • what public health issues residents are concerned about
    • whether staff and stakeholders understand the needs of service users, or residents.


    You said

    • 100% said you would be very likely or likely to recommend a health coach to your family or friends
    • 64% would prefer face to face or home visit from their coordinator or volunteer.
    • service users most value: Face-to-face contact (54%); Listening to worries and concerns (54%); Ability to contact them as necessary (42%).


    We did

    • we will continue to offer face-to-face support for those that prefer this
    • we will ensure staff and volunteers receive adequate training about the range of support available to families, so that they can signpost
    • we will promote the service to organisations that refer to Home-Start, ensuring they are fully aware of the range of support on offer
    • we will consider a targeted recruitment campaign, focused on equality, diversity, and inclusion, to recruit volunteers from a range of backgrounds, especially those that speak multiple languages
    • we will spotlight mental health in training, development, and activities since this has worsened as a result of the Coronavirus pandemic
    • we will make families with young children aware of the scales available in Children’s Centres, after explaining the importance of monitoring their baby’s weight.