We asked, you said, we did

We asked

We asked your views on our Health Coaching Programme, delivered by Home-Start using their coordinators and volunteers. 49 questionnaires were completed in 2022, and included a combination of online and face-to-face questionnaire completion. We also consulted staff and stakeholders involved in delivering the service as part of this consultation.

We asked service users:

• how much you have engaged with the services offered as part of the Health Coaches Programme
• about the quality of service that you received
• what you valued about the service and what you think the service should do to improve and develop.
• what public health issues residents are concerned about
• whether staff and stakeholders understand the needs of service users, or residents.

You said

• 100% said you would be very likely or likely to recommend a health coach to your family or friends
• 64% would prefer face to face or home visit from their coordinator or volunteer.
• service users most value: Face-to-face contact (54%); Listening to worries and concerns (54%); Ability to contact them as necessary (42%).

We did

• we will continue to offer face-to-face support for those that prefer this
• we will ensure staff and volunteers receive adequate training about the range of support available to families, so that they can signpost
• we will promote the service to organisations that refer to Home-Start, ensuring they are fully aware of the range of support on offer
• we will consider a targeted recruitment campaign, focused on equality, diversity, and inclusion, to recruit volunteers from a range of backgrounds, especially those that speak multiple languages
• we will spotlight mental health in training, development, and activities since this has worsened as a result of the Coronavirus pandemic
• we will make families with young children aware of the scales available in Children’s Centres, after explaining the importance of monitoring their baby’s weight.