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Health Visitor Service

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Consultation has concluded

Overview

The Public Health 0 – 19 nursing services comprises of universal children’s services health visiting, school nursing and Family Nurse Partnerships (an under 20 first time parent support service). All the services deliver the national Healthy Child Programme 0 – 19 to children and their families within Barnet.

The London of Barnet public health commissioners for Healthy Child Programme 0-19 are in the process of reviewing these services and welcome your thoughts and experiences. This review will be carried out by a series of questionnaires over the next few months which will be used to gather feedback from all our different stakeholders. The first stage of this service review is the Health Visitor Service and we are looking for feedback from residents who use the Health Visitors Service. In particular we are seeking your views on:

your experience of the service;

  • what you like and value about the service;
  • what changes, if any, you would like made to the service; and
  • your experiences of multi-agency working and whether you find found it helpful or not.

The information you give the service commissioners will be used help us improve the service.

Give us your feedback

Please take the time to give us your views on the Health Visitor service by completing the online questionnaire. Printed copies of the questionnaire are also available for health visitors. Consultations regarding school nurses and family nurses will also be launched in the near future.

For any further information, or to request a questionnaire in an alternative format, please email Xiaoyun Li at xiaoyun.li@nhs.net . Alternatively, you can write to us at The Childrens Joint Commissioning Unit, Building 2, London Borough of Barnet, North London Business Park, Oakleigh Road South, London, N11 1NP.

As part of this review we are seeking the views of professionals who refer or are referred to by the service. If you are professional who has links with the service please contact Xiaoyun Li at xiaoyun.li@nhs.net and we will send you a link to your questionnaire.

Overview

The Public Health 0 – 19 nursing services comprises of universal children’s services health visiting, school nursing and Family Nurse Partnerships (an under 20 first time parent support service). All the services deliver the national Healthy Child Programme 0 – 19 to children and their families within Barnet.

The London of Barnet public health commissioners for Healthy Child Programme 0-19 are in the process of reviewing these services and welcome your thoughts and experiences. This review will be carried out by a series of questionnaires over the next few months which will be used to gather feedback from all our different stakeholders. The first stage of this service review is the Health Visitor Service and we are looking for feedback from residents who use the Health Visitors Service. In particular we are seeking your views on:

your experience of the service;

  • what you like and value about the service;
  • what changes, if any, you would like made to the service; and
  • your experiences of multi-agency working and whether you find found it helpful or not.

The information you give the service commissioners will be used help us improve the service.

Give us your feedback

Please take the time to give us your views on the Health Visitor service by completing the online questionnaire. Printed copies of the questionnaire are also available for health visitors. Consultations regarding school nurses and family nurses will also be launched in the near future.

For any further information, or to request a questionnaire in an alternative format, please email Xiaoyun Li at xiaoyun.li@nhs.net . Alternatively, you can write to us at The Childrens Joint Commissioning Unit, Building 2, London Borough of Barnet, North London Business Park, Oakleigh Road South, London, N11 1NP.

As part of this review we are seeking the views of professionals who refer or are referred to by the service. If you are professional who has links with the service please contact Xiaoyun Li at xiaoyun.li@nhs.net and we will send you a link to your questionnaire.

Consultation has concluded

  • Health Visitor Services

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    For more information on this consultation please click here.

    We asked

    We asked for your views about the health visiting, school nursing and family nurse partnership services especially about how you access them and what you found helpful or unhelpful about your contact with these services.

    The questionnaire was open from November 2017 to February 2018 and was a combination of online and face to face questionnaire completion.

    The survey provided information on 5 key areas:

    • The level of engagement between service users and the health services currently available
    • The quality of service that service users receive
    • What stakeholders and service users feel the strengths and areas for development are
    • What the key public health issues facing service users are
    • Whether stakeholders understand the needs and experience of their service users.

    You said

    In total 450 questionnaires were completed by service users and stakeholders of the services.

    Some of the key findings from the feedback were:

    Health visiting

    79% of respondents would describe their experience as ‘good or very good’ and 82% would recommend the health visiting service

    65% of the respondents felt that they needed to repeat their story with each person that they see

    70% feel that following support from these different organisations they feel that their families can thrive in future

    Service users most value:

    • Face to face contact
    • Having specific questions answered
    • Having their worries and concerns listened to

    Family nurse partnership

    97% of family nurse partnership respondents would recommend it to a friend

    100% of respondents rated family nurse partnership as ‘good or very good’

    School nursing


    70% of respondents agreed that they were treated with respect, were given enough time to discuss their concerns and found the advice given helpful

    The top three issues that young people contact a school nurse for

    1. Healthy eating
    2. Support with increasing physical activity
    3. Advice on helping to stop accidents / injuries

    The top three issues that parents / carers contact a school nurse for

    1. Heathy eating
    2. Emotional feelings
    3. School absence due to illness

    We did

    As a result of the feedback received commissioners have negotiated with the provider, Central London Community Healthcare Trust, a new model to deliver the healthy child programme for children 0 – 19 from the health visiting and school nursing services. This includes some important changes to the service that will be delivered from April 2019.

    Health visitors will be seeing all mothers during the antenatal period to assess their needs when they have their baby and provide advice about being new parents.

    Health visiting teams will see parents when their baby is 6 – 8 weeks old to enquire about mother’s health and how the baby is being fed and is developing.

    Health visiting teams will be providing, with the children centres, health promotion groups on topics like introducing solids; attachment with your baby; minor illnesses care and sleep management.

    School nurses will be providing drop in’s in all secondary schools half termly for young people to seek a school nurses advice

    School nurse teams will be delivering PSHE on topics relevant to the young people in the school

    School nurse teams will be more available for helping young people with sexual health questions and providing emergency contraception if required.

    Family nurse partnership will continue to deliver knowledge and skills training around teenage parenting

    Family nurse partnership team have widened their criteria for referrals to include up to 24 years where appropriate.

    You can read more information in the feedback here and the full report here.