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We asked for your views about the health visiting, school nursing and family nurse partnership services especially about how you access them and what you found helpful or unhelpful about your contact with these services.
The questionnaire was open from November 2017 to February 2018 and was a combination of online and face to face questionnaire completion.
The survey provided information on 5 key areas:
In total 450 questionnaires were completed by service users and stakeholders of the services.
Some of the key findings from the feedback were:
79% of respondents would describe their experience as ‘good or very good’ and 82% would recommend the health visiting service
65% of the respondents felt that they needed to repeat their story with each person that they see
70% feel that following support from these different organisations they feel that their families can thrive in future
Service users most value:
Family nurse partnership
97% of family nurse partnership respondents would recommend it to a friend
100% of respondents rated family nurse partnership as ‘good or very good’
70% of respondents agreed that they were treated with respect, were given enough time to discuss their concerns and found the advice given helpful
The top three issues that young people contact a school nurse for
The top three issues that parents / carers contact a school nurse for
As a result of the feedback received commissioners have negotiated with the provider, Central London Community Healthcare Trust, a new model to deliver the healthy child programme for children 0 – 19 from the health visiting and school nursing services. This includes some important changes to the service that will be delivered from April 2019.
Health visitors will be seeing all mothers during the antenatal period to assess their needs when they have their baby and provide advice about being new parents.
Health visiting teams will see parents when their baby is 6 – 8 weeks old to enquire about mother’s health and how the baby is being fed and is developing.
Health visiting teams will be providing, with the children centres, health promotion groups on topics like introducing solids; attachment with your baby; minor illnesses care and sleep management.
School nurses will be providing drop in’s in all secondary schools half termly for young people to seek a school nurses advice
School nurse teams will be delivering PSHE on topics relevant to the young people in the school
School nurse teams will be more available for helping young people with sexual health questions and providing emergency contraception if required.
Family nurse partnership will continue to deliver knowledge and skills training around teenage parenting
Family nurse partnership team have widened their criteria for referrals to include up to 24 years where appropriate.
Consultation has concluded