We asked, you said, we did

We asked

We asked for your views on our proposal to stop accepting cheques as a payment method. We wrote to 638 residents who had paid the council by cheque since April 2022, to ask them for their views, as well as carrying out an online questionnaire.

You said

The percentage of cheque users who responded saying they strongly opposed the proposal was around 15%, with a further 1% tending to oppose it. This consultation also captured reasons why people preferred to pay by cheque, with all cheque users since April 2022 subsequently sent guidance on how to switch their payment method based on these responses.

We did

The council has made the decision to stop accepting cheques as a payment method.

If you need support moving to an alternative payment method, please get in touch with the relevant team. Contact details will be on the bill or invoice you are paying.