Private Tenants' Charter consultation

Have your say on protecting the rights of tenants through the introduction of a new Private Tenants’ Charter.

Overview

We are committed to helping Barnet residents who live in private rented accommodation in the borough. In particular, we want to ensure residents who rent from private landlords have a better understanding of their rights as a tenant and what they can expect if something goes wrong or where to go for help.

As part of our commitment, we are developing a new Private Tenants’ Charter that focuses on setting out the standards and legal obligations that landlords and agents must follow in order to protect the rights of private tenants. We are inviting your views on what the charter should look like, how we can raise awareness of tenants’ rights, and whether these rights are being upheld across the borough.

The draft Private Tenants’ Charter has been put together by our Housing Regulatory Service. It sets out our principles we believe that landlords and agents must adhere to in order for tenants to be treated fairly and feel safe in their homes.

Your views are important to us

We want to make sure that private tenants can be part of developing this charter and want to hear your views, thoughts and ideas. We invite you to read out first draft of a new Private Tenants’ charter and give your thoughts. If you would like to have a say or be involved in developing the final version of our Private Tenants’ Charter, we would like to hear from you.

How to have your say

To have your say, first, please read our proposed Private Tenants’ Charter and then complete our online questionnaire. The survey should take between 5 -10 minutes to complete.

If you would like to request a paper questionnaire or another format, please:

• email: housingconditions@barnet.gov.uk
• write to us at: Housing Regulatory Services, Regulatory Services, London Borough of Barnet, 2 Bristol Avenue, Colindale, London, NW9 4EW
• telephone 020 8358 7995

If you would like someone to help you complete the questionnaire or need more information, please contact us using one of the above methods.

What happens after the consultation closes?

The council will use the consultation findings to inform our final version of our Private Tenants’ Charter. We will publish the results of the consultation, our decision and how we are acting on the results of the consultation on this web page in March 2025.