We asked, you said, we did


Below you can read about how we are using the results from consultations to help inform decisions.


Below you can read about how we are using the results from consultations to help inform decisions.

  • Barnet Home Meals Service

    10 months ago

    For more information about this consultation please click here.

    We Asked

    Residents for their comments on our proposal to no longer provide a home meals delivery service from April 2016 and we asked for suggestions on how else we can support people to get a meal in Barnet.

    You Said

    Residents raised a number of concerns about the impact on people as a result of ceasing the service including:

    · Concern for vulnerable people, for example people with dementia and health related issues, increase in costs of other services including home care and health services ; loss of social...

    For more information about this consultation please click here.

    We Asked

    Residents for their comments on our proposal to no longer provide a home meals delivery service from April 2016 and we asked for suggestions on how else we can support people to get a meal in Barnet.

    You Said

    Residents raised a number of concerns about the impact on people as a result of ceasing the service including:

    · Concern for vulnerable people, for example people with dementia and health related issues, increase in costs of other services including home care and health services ; loss of social contact; concern about financial implications e.g. paying more for meals;

    · Suggestions for alternative ways of supporting people included continuation of the service, encourage and promote other initiatives voluntary sector organisations to provide services and cutting staff salaries.

    We Did

    Every resident receiving the home meals service has been visited in person for a full review of their needs and to talk through which other options would suit them best.

    Throughout January we have been contacting service users again and their carers where appropriate to discuss what options they wish to put in place. We will closely support individuals to put in place alternative options.

    We have also put together information about a range of services available in the local community and this information is available on our website. We will continue to update this information periodically.


  • Barnet's early years review - finding a better way to support children under five and their families

    10 months ago
    For more information about this consultation please click here.

    We asked

    We asked you whether you agreed or disagreed with our vision for early years and proposed changes to both improve our early years services, and make the required savings. It also includes proposed specific changes to opening hours at a number of children's centres.

    You said

    As well as consulting with the Citizens' Panel we held a range of events with regular users of early years services and the questionnaire was made available on Barnet Online. A total of 623 residents from the Citizens' Panel took part in...

    For more information about this consultation please click here.

    We asked

    We asked you whether you agreed or disagreed with our vision for early years and proposed changes to both improve our early years services, and make the required savings. It also includes proposed specific changes to opening hours at a number of children's centres.

    You said

    As well as consulting with the Citizens' Panel we held a range of events with regular users of early years services and the questionnaire was made available on Barnet Online. A total of 623 residents from the Citizens' Panel took part in the consultation, contributing to the 1,160 residents who responded in total to the early years review consultation.

    We did

    Results were used to inform the business case, which outlined the following recommendations:
    1. To move to a locality model of delivery for children's centres.
    2. That all children's centres will be managed by the local authority.
    3. To continue to improve joint working between health visitors & local authority early years services.
    4. To reduce opening hours at Stonegrove, St Margaret's and Hampden Way children's centres but maintain sessional service delivery in each of the local areas.

  • Barnet's Future Library Service

    10 months ago

    We asked

    We asked for your views on three potential options for how Barnet's library service could be provided in the future

    We did: The results of the consultation will inform the development of proposals which will be put into a report on the future shape of library provision in Barnet. The report will be considered by the Children, Education, Libraries and Safeguarding Committee in Autumn 2015.


    We asked

    We asked for your views on three potential options for how Barnet's library service could be provided in the future

    We did: The results of the consultation will inform the development of proposals which will be put into a report on the future shape of library provision in Barnet. The report will be considered by the Children, Education, Libraries and Safeguarding Committee in Autumn 2015.


  • The future delivery of Barnet's Education and Skills service

    10 months ago
    For more information about this consultation please click here.

    We asked

    We asked residents to give us their views on potential options for the future delivery of the council's Education and Skills service. A separate consultation was conducted with schools as well as three parent focus groups. The resident survey asked for views on the proposed vision and aims for education in Barnet, on the services to be provided by any new model, on the evaluation criteria for assessing the options and on the four proposed models for providing the education support services.

    You said

    Of the 123...

    For more information about this consultation please click here.

    We asked

    We asked residents to give us their views on potential options for the future delivery of the council's Education and Skills service. A separate consultation was conducted with schools as well as three parent focus groups. The resident survey asked for views on the proposed vision and aims for education in Barnet, on the services to be provided by any new model, on the evaluation criteria for assessing the options and on the four proposed models for providing the education support services.

    You said

    Of the 123 responses received, the majority agreed with the proposed vision (92%) and aims (86%) for education in Barnet. The evaluation criteria of particular importance were the need to 'preserve or improve service delivery in key service areas' and be 'able to engage with and build trust with all key stakeholders'. The in-house model received the most support (75%) and residents felt it very important (58%) or important (22%) that schools were involved in the running of services.

    We did

    As a result of what you told us, the models were evaluated against the criteria within the survey and the resident preference for the in-house model is reflected in the scoring. Some key themes emerged as important to residents (e.g. the potential profit motive of a partner organisation and the role of schools in a new delivery model) and a response to each theme is detailed in the report to CELS committee on 12th January 2015. These themes will help inform and shape the next stage.
  • Adults and Communities Budget Consultation - Community Offer: our proposals to support residents to live independently at home

    10 months ago

    We asked

    We asked what residents thought of our proposals for supporting people at home, including:

    • Increasing use of technology and equipment in the home, short-term enablement support, and support for family carers.
    • Increasing the use of Direct Payments so people can arrange their own support.
    • Looking at how someone's independence can be maximised when they have their Annual Review
    • Changing the way respite is provided to people who care for a friend or relative.

    You said

    You generally agreed with the proposal to look at new ways to...

    We asked

    We asked what residents thought of our proposals for supporting people at home, including:

    • Increasing use of technology and equipment in the home, short-term enablement support, and support for family carers.
    • Increasing the use of Direct Payments so people can arrange their own support.
    • Looking at how someone's independence can be maximised when they have their Annual Review
    • Changing the way respite is provided to people who care for a friend or relative.

    You said

    You generally agreed with the proposal to look at new ways to support people in their homes. However, you said it was important that individual circumstances be considered to avoid people feeling isolated. Community facilities should be accessible to all. You said that some people may need extra help to manage Direct Payments, and to understand how they can be used. You also said that where respite was concerned, the needs of the carer should be considered on an individual basis.

    We did

    We will take into account the concerns you raised when implementing the proposals, and we have a legal duty to assess people's needs on an individual basis.

    We will be re-establishing a Forum for Direct Payment Users and Carers to support them with using Direct Payments. We will also be looking into ways that we can improve accessibility to community facilities for all.

  • Consultation on changing the way we deliver and organise adult social care in Barnet

    10 months ago

    We asked

    We asked for your views on our proposals for:

    A new way of delivering adult social care in Barnet that would help people to stay well, to recover quickly from illness or injury, and to draw upon the support that their family, friends and the local community can give them.

    A new way of organising our adult social care services to support the new way in which we want to deliver these services. In our proposal we short listed three potential options for how we organise the service:

    We asked

    We asked for your views on our proposals for:

    A new way of delivering adult social care in Barnet that would help people to stay well, to recover quickly from illness or injury, and to draw upon the support that their family, friends and the local community can give them.

    A new way of organising our adult social care services to support the new way in which we want to deliver these services. In our proposal we short listed three potential options for how we organise the service:

    • Option A - keeping the adult social care service within the council.
    • Option B - creating a shared service with one or more local NHS organisations.
    • Option C - establishing a public service mutual (an organisation that has left the public sector but continues to deliver public services).


    An online questionnaire was published on Engage Barnet together with a consultation document which provided detailed background information about the councillor’s budget setting process and the financial challenges the council faces. Paper copies and an easy read version of the consultation were made available on request. Three consultative events were also held with groups of stakeholders.

    You said

    A total of 72 questionnaires and responses were completed by the public, interested groups and statutory bodies. 45 stakeholders attended the consultative events.

    The majority of respondents supported the proposals for a new way of delivering adult social care in Barnet, including a strengths-based approach, use of hubs for assessments, and proposals for a collaborative approach with the community and voluntary sector. Most respondents also thought that extending the information and advice the council provides about access to adult social care support would be effective. However, only 42% of respondents thought that introducing new online services would be effective. Comments included concerns about online information not being suited to older people, those who have serious or long term sickness, those with learning disabilities and the visually impaired.

    In response to the proposals for a new way of organising our adult social care services, option A (keeping the service within the council) had the highest level of support in the public consultation, with 50% of respondents supporting it. 41% of respondents supported option B (a shared service with one or more local NHS organisations). Option C (a public service mutual) was the least popular of the short listed options - 63% of respondents said they were opposed to this option.

    We did

    The qualitative responses to our proposals for a new way of delivering adult social care identified important areas which we have taken into account when implementing the approaches, such as ensuring that home visits are still available for those who need them.

    Work to further develop assessment hubs, strengths-based practice and the mental health enablement pathway will include a co-design approach with staff and residents and take into account the consultation feedback. The work will also be coordinated with the Councillor’s Customer Access Strategy and Digital Inclusion Strategy, to ensure that everyone in the borough who is capable of being online is supported to get online and that there are special access arrangements in place for those who cannot use self-service.

    Because of the feedback from consultation, the risks and the minimal financial benefit, the Adults and Safeguarding Committee agreed that the public service mutual option would be no longer pursued as an alternative delivery model approach. A progress report on the development of the two remaining options was presented to the Adults and Safeguarding Committee in March 2017.


  • Playing Pitch Strategy Consultation

    10 months ago

    We Asked

    We asked for your views on the recommendations for the draft Playing Pitch Strategy (PPS).

    A variety of methods were used to consult including:

    • The questionnaire on Engage Barnet,
    • Direct emails to all sports clubs for the questionnaires,
    • Other promotion methods such as Facebook.

    Public consultation on the draft PPS for Barnet was undertaken from 16th January to 27th February 2017.

    You Said

    Overall, we received 31 responses to the consultation. More respondents agreed or strongly agreed (average 49.98% across all sports) with the strategic directions for the individual sports than disagreed or strongly...

    We Asked

    We asked for your views on the recommendations for the draft Playing Pitch Strategy (PPS).

    A variety of methods were used to consult including:

    • The questionnaire on Engage Barnet,
    • Direct emails to all sports clubs for the questionnaires,
    • Other promotion methods such as Facebook.

    Public consultation on the draft PPS for Barnet was undertaken from 16th January to 27th February 2017.

    You Said

    Overall, we received 31 responses to the consultation. More respondents agreed or strongly agreed (average 49.98% across all sports) with the strategic directions for the individual sports than disagreed or strongly disagreed (average 7.91% across all sports).

    77.42% of respondents had taken part in formal sport activity during the year prior to the consultation.

    We Did

    The results of the consultation were delivered to the Environment Committee on the 15th of March 2017. The Environment Committee noted the outcome and adopted the draft Playing Pitch Strategy for Barnet. This has signed off by Sport England, England & Wales Cricket Board, England Hockey, Football Association, Lawn Tennis Association and Rugby Football Union. This creates a framework for future pitch provision as well as helping to deliver other outdoor pitch sports.

    Work has started on the development of West Hendon, Barnet Playing Fields and Copthall Sports Hubs in line with the Playing Pitch Strategy. A detailed action plan with timeline is being developed for the remaining recommendations. Development of alternative facilities for Gaelic Football in Barnet has begun and the renovation of an artificial grass pitch at Graham Park.

    A steering group formed of Sport England and other National Governing Bodies has been set up to develop schemes with national bodies and local interest groups to ensure that playing pitch need in the borough is met. Discussions have commenced with National Governing Bodies regarding improvements to the quality of pitches.


  • Election and Electoral Registration Service Review

    11 months ago

    We Asked

    We asked residents to give us their views on the effectiveness of the election and electoral registration services – especially those based upon personal experience, so that the independent reviewer, former Chief Executive and Returning Officer for Sunderland City Council, Dr Dave Smith,could use these to inform his findings and contribute to the recommendations that he made.

    You Said

    Overall we received 38 responses covering a wide range of topics related to voting and registering to vote in Barnet. This included feedback on personal experiences of registering to vote and of voting in polling stations, by post and...

    We Asked

    We asked residents to give us their views on the effectiveness of the election and electoral registration services – especially those based upon personal experience, so that the independent reviewer, former Chief Executive and Returning Officer for Sunderland City Council, Dr Dave Smith,could use these to inform his findings and contribute to the recommendations that he made.

    You Said

    Overall we received 38 responses covering a wide range of topics related to voting and registering to vote in Barnet. This included feedback on personal experiences of registering to vote and of voting in polling stations, by post and by proxy. Respondents also gave us information about how easily they were able to access the necessary materials for registering and voting and the effectiveness of the communication channels used by Barnet’s Electoral Services.

    We Did

    All of the responses received in the consultation were provided to the independent reviewer. He used the responses, along with all of the other information that he collated and reviewed and the evidence gathered by conducting interviews with staff, councillors, Barnet MPs and Barnet and Camden’s GLA Assembly Member. He used all the feedback to produce his findings and recommendations in a report that went to the Council’s General Functions Committee on 9 November 2016. All of the recommendations from the independent review were accepted at the committee meeting. Council staff are now actively working on implementing these recommendations. You can read the report of the independent review and the council’s initial responses here.


  • Early Years Special Educational Needs and Disability Inclusion Fund (EY SENIF) in Barnet

    12 months ago

    We asked:

    We asked for your views on the EY SENIF document which describes how early years settings, who provide the free entitlement for early years provision for children living in Barnet, can access the Early Years SEN Inclusion Fund for children with more complex educational needs.

    You said:

    We received 33 responses to the online consultation. Generally there was a very positive response in terms of the number of participants who agreed with the document. Of the 33 who responded generally the vast majority of participants agreed or tended to agree with various aspects of the document, in particular:

    We asked:

    We asked for your views on the EY SENIF document which describes how early years settings, who provide the free entitlement for early years provision for children living in Barnet, can access the Early Years SEN Inclusion Fund for children with more complex educational needs.

    You said:

    We received 33 responses to the online consultation. Generally there was a very positive response in terms of the number of participants who agreed with the document. Of the 33 who responded generally the vast majority of participants agreed or tended to agree with various aspects of the document, in particular:

    • what funding can be requested
    • the duration of the funding
    • the application process
    • what guidelines do the decision makers have regard to when considering whether to provide EY SENIF and the extent of EY SENIF.
    • the scope application and decision making process of the EY SENIF for children.

    In addition, a number of suggestions were made in respect of various aspects of the document and were taken into account.

    We did:

    We reviewed all the responses helpfully submitted and made some amendments to the document including the need for the decision makers to provide reasons to the setting when refusing an application. In addition, we noted the importance of the applications, and thought it appropriate that we emphasise that the SEN Team should efficiently process such applications to ensure the young children are appropriately supported. You can read about the full results here. The revised EY SENIF document is available here.

  • Christs' College Admission Arrangements

    about 1 year ago

    For more information about this consultation please click here.

    We Asked

    We asked for your views on Christ’s College Finchley changing their admission arrangements with a view to becoming a co-educational school.

    You Said

    We received 627 responses to our online consultation. The feedback we received was overwhelmingly positive, with 91% of respondents tending to agree or strongly agreeing with the proposal. 93% of respondents thought that the change would improve both boys’ and girls’ educational and social development.

    We Did

    The results of this consultation and the responses following a consultation event held at Christ’s College, were analysed...

    For more information about this consultation please click here.

    We Asked

    We asked for your views on Christ’s College Finchley changing their admission arrangements with a view to becoming a co-educational school.

    You Said

    We received 627 responses to our online consultation. The feedback we received was overwhelmingly positive, with 91% of respondents tending to agree or strongly agreeing with the proposal. 93% of respondents thought that the change would improve both boys’ and girls’ educational and social development.

    We Did

    The results of this consultation and the responses following a consultation event held at Christ’s College, were analysed by the governing body of Christ’s College, who decided to submit their Business Case to the Regional Schools Commissioner to become a Co-Educational School

    The governing body are currently waiting for a response to this request from the Regional Schools Commissioner.