Residents' Perception Survey 2010/2011

Closed 12 Mar 2011

Opened 12 Feb 2011

Results expected 22 Jun 2011


In February 2011 the council and its partners conducted a Residents’ Perception Survey with over 2000 residents from across the borough. The survey asked residents for their views on local services and various aspects of life in their local area.

The survey was conducted on behalf of the council and its partners by SMSR, an independent market research company. The sample was selected to ensure a cross section of Barnet's population was represented.


The findings from this research are being used to look at how well Barnet Council and its partners are doing in delivering the services that matter to you and where improvements can be made  in the future.




What Happens Next

The results, tables and a copy of the questionnaire can be found at the bottom of this page.

Next steps:

  • In-depth demographic analysis has been conducted and service specific presentations rolled out internally.
  • Services have been asked to look at what the implications are for their service and how they are going to act on the results. In particular with reference to how the results will be used in future service planning and target setting
  • Presentations to individual partners have been rolled out
  • Pertinent findings have been incorporated into the new State of the Borough strategic assessment, as well as the latest Joint Strategic Needs Assessment.


  • All Areas


  • Targeted sample


  • Citizens' satisfaction
  • Communications
  • Spending
  • Democracy and participation
  • Health and well being
  • Community safety