Residents’ Perception Survey Spring 2017

Closed 12 May 2017

Opened 20 Apr 2017


The council is currently conducting a Residents’ Perception Telephone Survey with a sample of 500 residents from across the borough. The survey asks residents for their views on local services and various aspects of life in their local area.

The council has commissioned Westco Ltd, an independent market research company, to conduct this survey. Westco Ltd work in partnership with Infocorp, a trusted fieldwork supplier who will conduct the telephone interviews for this survey. To ensure a cross section of Barnet's population is represented, Infocorp use a randomly selected sample of landlines provided from the telephone exchanges, as well as purchasing lists from other commercially available sources. Barnet has not provided any customer contact details for this research. The sample is set to quota in terms of age, gender, working status, ethnicity and housing tenure to ensure the achieved sample is representative of Barnet's population.

Why We Are Consulting

The council and its partners want to know how you feel about your local area and how you feel we are doing in delivering local services.

The survey is administered twice a year so that we can monitor our performance and make improvements in order to continue to deliver excellent services.

What Happens Next

The survey has now closed.

We would like to thank the 500 residents who took part in the telephone survey, without whose valuable input the consultation would not have been possible. The findings from this research are being used to look at how well Barnet Council and its partners are doing in delivering services that matter to you and where improvements can be made in the future.

For more information on how we are acting on the results please refer to ‘We asked, You Said, We Did’.


  • All Areas


  • All residents


  • Citizens' satisfaction
  • Communications
  • Spending
  • Customer Satisfaction
  • Residents' Priorities