Proposed changes to door to door transport

Closed 6 Aug 2012

Opened 14 May 2012

Results Updated 5 Jan 2013

Thank you to those who took part in the consultation on the council’s proposals to modernise transport services. We acknowledge that there was a diversity of opinion about some of these proposals, and we are grateful to all those who took the time to share their views.

These proposals and the report on the findings from the consultation have now been considered by Barnet Council’s Cabinet Resources Committee, and the proposals have been agreed.

The changes agreed by the committee on 7 November 2012 are intended to make sure money is spent in the fairest way possible and to make it simpler for people to get the right support for their needs.

The committee agreed in principle to the following five proposals:

  • To make changes to the council’s policy on eligibility for transport services from April next year to make sure those most in need receive the support they require.
  • To provide independent travel training to support those who are able, to safely use public transport.
  • That from January 2013, a £10 charge be introduced for Blue Badge applications. Blue Badges are renewed once every three years making the charge equivalent to just over six pence a week. It currently costs the council around £20 to process each application. No fee will be payable for an unsuccessful application.
  • To change who can have and use designated disabled parking bays to make sure that those who have successfully applied for a bay outside their home get to use it.
  • To withdraw the council’s Travel Voucher Scheme from April next year in favour of the similar, and more widely used, Taxicard scheme already being run by London Councils. The schemes are designed to provide support to residents unable to use public transport by helping cover the cost of taxi journeys. Currently the council’s Travel Voucher Scheme is only used by 351 residents in comparison to almost 4,000 people in Barnet using the Taxicard scheme. The council will assist residents in applying for the Taxicard scheme.

Full details of the findings from the consultation and the report which went to the Cabinet Resources Committee can be found on the council’s website.

The next step will be for an implementation plan to be put together for introducing these changes. Anyone who is directly affected by these proposals will be informed directly.  

If you have any questions, please email


We are asking residents what they think about our proposed changes to transport services for people with mobility problems. This includes changes to who can have help with transport, who can have and use disabled parking bays and changes to the types of help offered by the council.

These are changes that we think are necessary to modernise transport services and make them fairer for the future.

More specifically, our proposals are:

• Proposal one: To change the Council’s Policy about who qualifies for support with transport provided by Adult Social Care and Health.

• Proposal two: To provide travel training to individuals to support them to travel independently

• Proposal three: To introduce a charge of £10 for applications for a Blue Badge parking permit.

• Proposal four: To change the eligibility criteria for providing parking bays for people with disabilities

• Proposal five: To withdraw the Council’s Travel Voucher Scheme

These proposals and the reasons behind them are explained in more detail in our consultation document Have your say: Changes to door to door transport.

Why We Are Consulting

At the moment, Barnet residents who have mobility problems are offered a range of different kinds of support with transport. The range can be confusing, with different ways to apply for support and different rules about who qualifies. 

We want to take a fresh look at what is needed and to make it simpler for people to get the right support.  We also need to review transport services because:

Demand for Council services is increasing, whilst the budget available for adult social care has decreased and will continue to decrease over the coming years. We need to make sure that we are making the best use of the resources that are available to protect services while saving money.

Adult social care services are being transformed to allow the service user to have greater choice and control over the support they receive. Traditional services are not able to provide support which is tailored more closely to each individual’s needs. We need to look again at how transport services are provided to make them more flexible and suited to an individual’s needs.

We want to hear your views on our proposals for changes to door to door transport in Barnet to provide better value for money and a more personalised, simpler service to those who need support with transport.

What Happens Next

The Council's Cabinet will consider the responses to the consultation. A report of the findings will be published on this page.


  • All Areas


  • Carers
  • Service users


  • Traffic and transport