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"When I was young I never thought I'd become a third generation funeral director, after my father and grandfather. I remember being quite scared by it all, because I didn't know anything about what went on behind the scenes. But then when I needed a job this one was available. It was very daunting to come into, but that soon changed and I came to love my job. I've actually just achieved an award with WH Putnam for 15 years of dedicated service. Yes, it was very hard during the pandemic. We were working such long hours and it was horrible to see so many people going before their time. I just tried to do everything I possibly could to make things simple and easy and give our families some comfort. You do a lot of listening and that's the part I love the most - hearing stories about the person who has passed. By the time the arrangements are finished, you know so much about them that it becomes personal. I also feel absolutely honoured that, in one of their darkest times, someone will trust me to make all the arrangements for their loved one and make sure everything is fulfilled.
"Over the years I've made a lot of friends who keep coming back. One gentleman I'd got to know very well, as unfortunately he lost both his parents at the same time, so we had a double funeral, then he lost his brother just a year later. When he himself passed away it was a huge shock - I'd only been speaking to him a couple of weeks before regarding his brother's memorial. But when he was ready for viewing and the family was here, they spent hours sitting in my waiting room with me and chatting. As they left they said, 'You are actually like part of the family. You got involved, shared your stories and listened to our stories. It was so lovely to have you here.' That was really touching. People are often quite scared coming in, but 9 times out of 10 they'll leave with a smile on their face, and that means more to me than anything, knowing that I've helped. It makes me feel warm inside. It's so rewarding."
"When I was young I never thought I'd become a third generation funeral director, after my father and grandfather. I remember being quite scared by it all, because I didn't know anything about what went on behind the scenes. But then when I needed a job this one was available. It was very daunting to come into, but that soon changed and I came to love my job. I've actually just achieved an award with WH Putnam for 15 years of dedicated service. Yes, it was very hard during the pandemic. We were working such long hours and it was horrible to see so many people going before their time. I just tried to do everything I possibly could to make things simple and easy and give our families some comfort. You do a lot of listening and that's the part I love the most - hearing stories about the person who has passed. By the time the arrangements are finished, you know so much about them that it becomes personal. I also feel absolutely honoured that, in one of their darkest times, someone will trust me to make all the arrangements for their loved one and make sure everything is fulfilled.
"Over the years I've made a lot of friends who keep coming back. One gentleman I'd got to know very well, as unfortunately he lost both his parents at the same time, so we had a double funeral, then he lost his brother just a year later. When he himself passed away it was a huge shock - I'd only been speaking to him a couple of weeks before regarding his brother's memorial. But when he was ready for viewing and the family was here, they spent hours sitting in my waiting room with me and chatting. As they left they said, 'You are actually like part of the family. You got involved, shared your stories and listened to our stories. It was so lovely to have you here.' That was really touching. People are often quite scared coming in, but 9 times out of 10 they'll leave with a smile on their face, and that means more to me than anything, knowing that I've helped. It makes me feel warm inside. It's so rewarding."
"When I was young I never thought I'd become a third generation funeral director, after my father and grandfather. I remember being quite scared by it all, because I didn't know anything about what went on behind the scenes. But then when I needed a job this one was available. It was very daunting to come into, but that soon changed and I came to love my job. I've actually just achieved an award with WH Putnam for 15 years of dedicated service. Yes, it was very hard during the pandemic. We were working such long hours and it was horrible to see so many people going before their time. I just tried to do everything I possibly could to make things simple and easy and give our families some comfort. You do a lot of listening and that's the part I love the most - hearing stories about the person who has passed. By the time the arrangements are finished, you know so much about them that it becomes personal. I also feel absolutely honoured that, in one of their darkest times, someone will trust me to make all the arrangements for their loved one and make sure everything is fulfilled.